Terms & Conditions

This website is owned and operated by Aitken's Saddlery Pty. Ltd. (ABN 11 919 049 019).


Use of this website is subject to the Terms of Use.


Aitken's Saddlery is not liable to you or any other for any loss in connection with the use of this website or a linked website. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers. Please read the full Terms of Use.


Please note: Aitken's Saddlery reserves the right to amend the Terms of Use at any time. However, as a customer of Aitken's Saddlery you are bound by these Terms of Use, you should periodically refer to them.


Disclaimer of Liability

General Disclaimer


We are not liable to you or anyone else for any loss in connection with use of this website or a linked website.


This general disclaimer is not restricted or modified by any of the following specific warnings or disclaimers.


Specific Warnings and Disclaimers


The Competition and Consumer Act 2010 and similar State and Territory legislation in Australia may confer rights, guarantees and remedies on you in relation to the provision by us of goods or services on the website, which cannot be excluded, restricted or modified. We do not exclude these rights but do exclude all other conditions and warranties implied by custom, law or statute.


We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from this website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems. We do not warrant that your access to the website will be uninterrupted or error free or that any defects will be corrected.


We may, from time to time, change or add to this website (including these Terms of Use) or the information, goods and services without notice. However, we do not undertake to keep this website updated. We are not liable to you or anyone else if errors occur in the information on this website or if that information is not up-to-date.


Under no circumstances (including but not limited to any act or omission on the part of Aitken's Saddlery) will Aitken's Saddlery be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the website.


To the fullest extent permitted by law, Aitken's Saddlery liability for breach of any Consumer Guarantee, which cannot be excluded, is limited at the option of Aitken's Saddlery to the following:


In the case of services supplied or offered by Aitken's Saddlery, which are not of a kind ordinarily acquired for personal, domestic or household use or consumption

  • The supply of the services again, or
  • The payment of the cost of having services supplied again; and

In the case of goods supplied or offered by Aitken's Saddlery, which are not of a kind ordinarily acquired for personal, domestic or household use or consumption

  • The replacement of the goods or the supply of equivalent goods,
  • The repair of such goods,
  • The payment of the cost of the replacing the goods or of acquiring equivalent goods, or
  • The payment of the cost of having the goods repaired.

The Terms of Use are effective until terminated by Aitken's Saddlery and Aitken's Saddlery may terminate this agreement and your access to the web site at any time without notice. In the event of termination you are no longer authorised to access the website, but all restrictions imposed on you and all disclaimers and limitations of liability set out in the Terms of Use will survive.

Copyright

This website is the copyright property of Aitken's Saddlery Pty Ltd. You are provided with access to it only for your personal and non-commercial use. Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 or any other applicable legislation throughout the world, you may not, in any form or by any means:

  • Adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this web site; or
  • Commercialise any information, products or services obtained from any part of this website without our written permission.

Trade Mark

All Aitken's Saddlery products and services referred to in this website are Trade Marks of Aitken's Saddlery.


Other goods and company names mentioned in this web site may be the Trade Marks of other people or entities.


Nothing contained in the website should be construed as granting any license or right of use of any Trade Mark or part of any Trade Mark displayed on the website without the express written permission of Aitken's Saddlery or third party owner.


Linked Websites

This website may contain links to linked websites. Those links are provided for convenience only any may not remain current or be maintained.


Links to those websites should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of the sites, or of any information, products or services referred to on those other sites unless specifically stated.


Unless otherwise stated the linked websites are not under the control of Aitken's Saddlery and Aitken's Saddlery is not responsible for the contents of any linked website. You link to any such website at your own risk.


Cookies

Aitken's Saddlery uses two types of cookies on this website. These are session cookies and permanent cookies.


Session Cookies


Session cookies are only used to let our site know that you are the same person wherever you go on our site during a session. For example, if you put a product in your shopping bag and go to check out, we need to know that it is you on the check out page and you have ordered that product.


Permanent Cookies


To enable Aitken's Saddlery to recognise each time your browser visits the Aitken's Saddlery website it downloads a cookie onto your hard drive.


Through the use of the cookie Aitken's Saddlery is able to:

  • Recognise your browser each time it visits our site; and
  • Track which pages you visit whilst at our site.

Aitken's Saddlery may use this information to build up a consumer profile about you, which may allow it to tailor offers or marketing material that may be of interest to you.


As with all of your personal information Aitken's Saddlery will not provide this to third parties without your consent, except where:

  • Such disclosure is permitted under the Privacy Act 1988;
  • Aitken's Saddlery is required by law to disclose information to third parties; or
  • Aitken's Saddlery has outsourced some internal functions to third parties, for example data warehousing companies, mail houses or contractors that carry out administrative functions on their behalf.

Other Traking Methods

Other methods that Aitkens Saddlery uses (but not limited to) to track site activity is by using transparent electronic images called "Clear GIFs," "Web Bugs," or "Web Beacons" on aitkenssaddlery.com.au web pages. These images count the number of users who visit that page from specific banner ads outside aitkenssaddlery.com.au or through e-mail links. A similar image, sometimes called a "Spotlight Tag," is used on aitkenssaddlery.com.au Web pages where transactions take place. The Tag collects numeric information, such as the dollar amount of an online purchase, to help us understand usage of the site. We do not use any of these electronic images to collect personally identifiable information.


Purchase Order Terms & Conditions

You may purchase our products through aitkenssaddlery.com.au by submitting the electronic order form through the online shopping cart on the website.


A purchase order submitted by you on the website in the manner described on the website is an offer by you to purchase goods for the price (plus any delivery fee and including GST) as specified at the time you submit your order.


You acknowledge that all purchase orders through the website are with respect to goods intended for personal and domestic use only and non-commercial use, and quantity restrictions may apply as set out on the website from time to time.


In completing the electronic order form, you agree to provide complete and accurate information as to your personal details (or those of your nominated recipient for gifts) to enable the processing and delivery of your order. The delivery agent chosen to fulfill your order will also use this information. Aitken's Saddlery will not be liable to you for your loss or that of any third party for a delay or failure to process, fulfill or deliver goods to you (or your nominated recipient) due to inaccurate or incomplete personal details provided in respect of an order by you.


You may order from Aitken's Saddlery if you are aged 16 years or over, have an active email account and a telephone number at which you can be easily contacted.


Once you submit your order, cancellations of your order or changes to the goods in your order cannot be made (unless changes to the order are made by agreement with Aitken's Saddlery in accordance with these Terms and Conditions and any cancellations are otherwise in accordance with these Terms and Conditions). However, we will allow you to return goods in accordance with the Returns Policy. You must check your order carefully prior to submitting your order with us.


When consecutive or separate orders are placed, we cannot consolidate the orders into one. A separate delivery fee will apply to each order.


You will be provided with an automatic order number upon submission of your order to the website. The order number is required when contacting Aitken's Saddlery in regards to your order.


Availability of Goods

You acknowledge and agree that from time to time, some goods on the website may be out of stock or unavailable and we may not be able to fulfill all or part of your order. If this occurs, Aitken's Saddlery will use reasonable endeavors to either source the goods, or contact you within five (5) business days to either arrange a full or partial refund, or change your order to replace the good with a comparable product in a similar price range (where available) as agreed with you, or come to an alternative arrangement. Where a comparable product or alternative arrangement cannot be agreed upon, then we will refund you the price paid for the goods. We will use reasonable endeavors to process the refund within five (5) business days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Aitken's Saddlery is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.


We reserve the right to withdraw or suspend any good displayed on the website from sale either temporarily or permanently at any time without notice to you. Aitken's Saddlery will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of availability with respect to a particular good.


Where a good which is the subject of an order has been withdrawn or suspended from sale and your payment for the goods has already been processed, we will use reasonable endeavors to refund any money paid to us in respect of that good within five (5) business days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Aitken's Saddlery is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.


Where your order is affected by an error on the website (for example, in relation to a description of goods, an image, price or otherwise), we will reject the part of the order that is the subject of the error. If applicable, Aitken's Saddlery will proceed to fulfill the remainder of your order in accordance with these Terms and Conditions. If you are not satisfied with the partial fulfillment of your order, you can return your order to us in accordance with the Returns Policy.


You acknowledge and agree that:

  • All pictures and images of goods displayed on the website are for illustration purposes only, and the sizes and dimensions of goods may differ in real life;
  • You have read any corresponding written description of the goods prior to submitting your order;
  • The colour of goods as shown on the website may vary slightly in shade in real life;
  • Where we provide dimensions and measurements in the descriptions of a good (where applicable or available), it is your responsibility to ensure that the actual size of each item is suitable for your purpose prior to submitting your order (including whether the good will be capable of delivery to your delivery address due to sufficient, appropriate and safe access); and
  • Any accessory featured with the goods is for illustration purposes only, and may be sold separately.

Price and Payment

The price in respect of a good is specified on the website.


Unless otherwise stated, all prices quoted are in Australian Dollars and where applicable, inclusive of goods and services tax (GST). Any fees and charges (e.g. Delivery Fees) imposed by these Terms and Conditions also include GST where applicable.


Aitken's Saddlery reserves the right to change or alter prices of goods on the website without notice to you, unless you have already submitted an order at a stipulated price, in which case there will be no change or alteration in pricing (provided your order is not affected by a pricing error).


In respect to any order, we will charge you and you agree to pay:

  • The price (which is the price at the time the order is submitted); and
  • The delivery fee.

You can pay for your goods by any of the methods specified on the electronic purchase order form on the website. When paying by credit card you authorise Aitken's Saddlery to debit your nominated card. The name on the credit card used for the payment must match the name on the order.


Layby is not available for purchases made on the website.


You acknowledge and agree that any payment in respect of an order must be cleared by Aitken's Saddlery before goods, which are the subject of an order, are dispatched. If your payment cannot be processed, your order will be rejected in accordance with these Terms and Conditions and you will be notified of this on the website. In relation to credit cards, you should contact your card issuer in the first instance to try to resolve any problem concerning the use of your credit card, or use an alternative payment method in order to continue with your order.


In paying or attempting to pay for the goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law.


You will receive a tax Invoice by email once payment in respect of your order has been processed.